Josee & Michael A.

Recently I wrote you about a Miami travel agent Susan Weissberg and the wonderful advice, service and care she provided my wife and I on our trip to Israel. Naturally, when one is satisfied with a service provider one returns and continues doing business with them, so we called Susan and asked for ideas about what we could do over the upcoming Christmas holiday. The result was that a few months ago we booked a Caribbean cruise on Susan's recommendation for the upcoming Christmas holiday. Planning, decisions and deposits were competed months ago and no longer on our mind . I am not writing about the long past planning, nor the as yet taken cruise, but rather a totally un-expected act of service Susan provided in between the planning and the trip. Yesterday, a Sunday, I received a call from Susan telling me that the cruise company we have booked had recently instituted a senior citizen discount and that we were getting a $300 reduction in our cruise. What impressed my wife and I was that the file had been closed on our cruise months ago and yet Susan, when notified of the cruise lines change in policy, took the time and effort to go through her files and pull the ones this change effected. I don't know how many of her clients she was able to save money for, but I do know two she did that really appreciate such professionalism, such caring and such effort. Wow, we got what we expected which is pretty rare these days.