From start to finish, Susan handled every detail with attention to our particular needs. In fact, our trip turned into two separate trips due to military problems in Israel, and Susan handled the re-booking of the airline as well as the hotels and guide flawlessly.
On arrival in Israel, our family was met by a representative who whisked us through the gates and got us on our way with a minimum of time spent at the airport. Our private guide was thoroughly knowledgeable about the country, history, sights, best time of day to do or go wherever we were going, etc. In addition, he enhanced the experience for our sons because of their proximity in age. Susan's itinerary was perfect.
We toured from morning until late afternoon -- we could never have seen and done as much without the well planned itinerary and wonderful guide. We couldn't have done more, and wouldn't have wanted to do less!
Based on our discussions during the trip planning process, Susan put together an itinerary that satisfied every bit of what we wanted to see and do in Israel, from the sophistication of Tel Aviv, to the scenic and historic Galilee, ancient and breathtaking Jerusalem, Masada, the Dead Sea, etc., etc.
All of the hotels, the Carlton in Tel Aviv, the Scots in Tiberias, and the Inbal in Jerusalem, were impeccable and well located, with friendly and helpful staffs throughout.
Our trip home began with a private van pick up at the hotel, and again the VIP treatment at the airport with minimal time getting checked in. The entire experience was so pleasurable and memorable, and we could not have been happier with this wonderful trip planned and executed by Susan.