It all started with the planning process a year ago. Susan listened to what our family wanted through out the trip and vision for our son's Bar Mitzvah. Her first priority was to find us a guide that she thought would suit our group (we were 20 people ranging in age from 5-80). Some people on our trip had been to Israel many times and some had never been so it was quite a balancing act. She nailed it-- she found us the perfect guide. Elad, a great story teller, captivated the kids and adults at every sight. Also he was very good at "sensing our pulse" and was able to make real time suggestions to our itinerary depending on the group's mood. Even when he was "off duty" he was always just a phone call away to help us. We got lost one night on our way to dinner and Elad made sure we found the restaurant and received amazing service. In addition, our driver David was a delight! He barely spoke English yet he captured the attention of all the children with his shadow puppets and magic tricks. Susan definitely found us a great team.
The Bar Mitzvah day was amazing. Susan and her local agents made wonderful suggestions that we would never have thought of. For example, local drummers greeted us as we arrived and really set the tone for the ceremony and the celebration. There was no detail too small. Our ceremony at the Haas Promenade and our lunch at the Harp of David followed by the scavenger hunt left us with amazing memories.
As we have been reflecting on the trip we continue to talk about some of the highlights, including, but not limited to, meeting the Israeli soldiers, going to local basketball game as VIP's, planting a kiwi tree on the Lebanon boarder etc. The list goes on and on.
Last, the hotels and restaurants Susan and her team chose were perfect. Every time we arrived at a new hotel we were treated as VIP's. The transfers back and forth to the airport were truly top notch. The team never left left our sides through long airlines delays over night and into the early morning hours. Susan and her team were taking care of us constantly, smoothing out the unforeseen bumps.
We can't wait to plan our next trip to Israel with Susan and her team!