My husband, brother-in-law and I just returned from a journey to Israel and Jordan. It was a trip of a lifetime. I was researching travel agents for Israel last year when I read Conde Nast's issue noting the best in the business' for the various locations. Susan's office is 3,000 miles from my home in California, but I decided to contact her anyway. I was immediately impressed, asked her to plan our trip and have been completely satisfied with my decision. It is evident that Susan loves her work, and she is a warm and enthusiastic communicator. She listened to me and was open to changes to our itinerary, and her recommendations proved to be just right. We are seasoned travelers and always expect the unexpected, but remarkably everything went according to plan. Her selection of guides in each country had a lot to do with the success of the trip. They were first rate, extremely knowledgeable and we felt very secure in their hands. I will be recommending Susan to my friends and associates if they are planning a trip to the Middle East; however, I feel that Susan can handle any location professionally. She would also be a perfect choice for a large group. She would make the group leader a hero.