From the bottom of my heart, I am writing you to express my sincere gratitude. Karen and I, together with our dear friends Irene and Steve, had an exquisite time in our recent trip to Israel and Jordan. Your travel expertise, professionalism and dedication to excellence were evident throughout our journey. It began right from the start, with the personally-tailored, comprehensive itinerary that you prepared for us. While we may have had some doubts before embarking, you balanced perfectly the numerous sites we were to visit, with our expressed desire to enjoy daily periods of relaxation so that we may better absorb the magic of our destinations. You clearly heard us! In addition to the wonderfully luxurious hotels, with the most magnificent views and services, and excellent restaurants that you arranged for us, your personal travel guides were fantastic. Within hours our guide in Israel felt like a member of the family. He entertained our most intricate and sensitive questions with great warmth, humor and understanding. Thanks to him, we learned a great deal of the history of the magnificent ancient cities in this part of the world. Additionally, our guide in Jordan was equally knowledgeable and gave us great insight into both modern Jordan as well as the unique magic of Petra. While I could go on and on, not to be overlooked, was the excellent tracking that was performed by your organization. Upon arrival at each of our many hotels, there awaited us a welcoming message from your team, together with some lovely refreshments. This continued all the way through to the end of our trip, including the wonderful, handheld service in traveling to and from airports as well as passing through Customs; it was an added comfort to us all. Summing it all up, Susan, we cannot thank you enough and look forward to planning our next destination with you!